thyssenkrupp Home Solutions is now TK Home Solutions

Skip Navigation

Service


Stairlift repairs


Stairlifts play an important role in your home. Having them run smoothly and efficiently is essential. Like any other piece of machinery with multiple parts, your stairlift might breakdown once in a while. If this happens, you need a reliable and reputable stairlift service company that will get the equipment working properly again in the shortest time possible, TK Home Solutions can help.

We are highly experienced in designing and manufacturing stairlifts, not only that, we also offer stairlift maintenance services and repairs. With our help, we can keep your stairlift working and look as good as new.

Below is some of what you can expect from our service.

Regular servicing by certified engineers

One way to get your stairlift functioning longer without breaking down is by having it regularly serviced by qualified engineers.

At TK Home Solutions, we have experienced engineers who are certified to carry out these checks. With our help, we can help you keep the service and maintenance of your stairlift up to date.

Our engineers are qualified to work with various types of stairlifts, which include straight and curved stairlifts. They are well trained and experienced and can work on most types and brands of stairlifts.

Offering stairlift servicing across the UK

Being a reliable maintenance and service provider for stairlifts requires proper preparation. We not only have plenty of well-trained and experienced engineers but, we have also stocked thousands of parts and components in our warehouses and we are ready for virtually any situation and maintenance that might be required.

We have been offering maintenance services for stairlifts in the UK for a number of years. We understand how important stairlifts are and so we make sure our technicians attend to you in record time to restore your stairlift to full working order.

We recommend the maintenance of your stairlift be done once every 12 months to ensure it functions properly and any worn-out parts are replaced before they can damage the system.

Excellent 24/7 Customer support

You can never tell when your stairlift is going to fail. Having a reliable team that you can call at any time of the day or night goes a long way to reduce your worry and guarantee that you will have the stairlift functioning in no time.

At TK Home Solutions, our team of engineers is available round the clock. Our customer support team can be reached at any time and we can respond to any emergencies immediately. We put great value in being able to provide you with an excellent and timely stairlift repair service.

With thousands of successful installations, we have always excelled at providing excellent customer support. Our unrivalled stairlift repair services mean that you not only enjoy repairs from another repair service but from one of the most reputable German engineering company in the world. With us you are assured of the best quality and results.

Skilled and experienced engineers on call

Skilled and experienced engineers on call

No one is better suited to keep your stairlift working than us. With over 60 years of experience in engineering and design and one of the most reputable names in mobility solutions TK Home Solutions is well equipped with tools and human resource to tackle any challenges that your stairlift might be facing. Whether your stairlift has broken down, requires maintenance or some simple trouble-shooting, our team of skilled engineers is at hand to promptly assist you.

Record turn-around

Your stairlift shouldn’t stay grounded longer than is necessary. We know the crucial role it plays in your life and our teams work round the clock to iron out any issues plaguing your stairlift in the shortest time possible.

As well stairlift repairs we also offer a range of stairlifts and domestic lifts installed by trained engineers.

Stairlift Repair, Service and Maintenance Packages

No matter the requirement, we have a repair and service solution adapted to your needs, ensuring your stairlift optimal performance at all times.
If you do not have a service contract with TK Home Solutions, the repair costs will be as outlined below.

* Call out charge (inc 1/2 hr labour)
Monday - Friday, 9am - 5pm £82
Monday - Friday, 5pm - 9am & Saturday £110
Sunday & Bank Holiday £135
* Labour charges (per hour)
Monday - Friday, 9am - 5pm £40
Monday - Friday, 5pm - 9am & Saturday £59
Sunday & Bank Holiday £75

We offer different made-to-measure warranty maintenance and repair packages, Lifetime Warranty and Standard Warranty. The tables below outline more detail as to what is included in both options.

LIFETIME WARRANTY SERVICE PACKAGES

Eco Life Comfort Life DeLuxe Life
Lifetime Warranty (4) #25cf #25cf #25cf
Contract Type (3) Single Order 24 Months 24 Months
Maintenance frequency (Italy: 6 months) 12 Months 12 Months 12 Months
Check of mechanical parts including safety critical parts #25cf #25cf #25cf
Check of electronics including safety critical functions #25cf #25cf #25cf
Lubrication and cleaning #25cf #25cf #25cf
Complete functional and safety check #25cf #25cf #25cf
Exchange of drive batteries (up to 5 years) #25cf #25cf #25cf
Technical phone assistance #25cf #25cf
Free upholstery change #25cf
Exchange of drive battery (when necessary) #25cf
Free de-installation #25cf
Free return/disposal of the lift system #25cf
Response time (call-outs outside out of office hours)
Only BE, NL, UK
24h
(working hours)
12h
(working hours)
8h
(working hours)
Spare parts discount (1) 100% 100% 100%
Limited parts discount (1) (2) 0% 50% 100%
Hourly rate discount (1) 0% 50% 100%
Travel time discount (1) 0% 50% 100%
MAX HOME discount (optional) 0% 50% 100%
£290 £400 £610
(1) after 2 years of installation; all discounts pending as cost calculation to be done; (2) Limited parts (roller bearings, driver batteries) included for 5 years in LTW (3) After 12 months (DE: 24 months) the contract extends by 12 months; (4) 2 years in all countries, except Spain with legal warranty of 3 years; (5) outside of working hours a surcharge of £100 applies; (6) outside of working hours a surcharge of £125 applies

STANDARD WARRANTY SERVICE PACKAGES

Eco Life Comfort Life DeLuxe
Contract Type (3) 24 Months 24 Months 24 Months
Maintenance frequency (Italy: 6 months) 12 Months 12 Months 12 Months
Check of mechanical parts including safety critical parts #25cf #25cf #25cf
Check of electronics including safety critical functions #25cf #25cf #25cf
Lubrication and cleaning #25cf #25cf #25cf
Complete functional and safety check #25cf #25cf #25cf
Exchange of drive batteries (up to 5 years) #25cf #25cf
Technical phone assistance #25cf #25cf
Free upholstery change #25cf
Exchange of drive battery (when necessary) #25cf
Free de-installation #25cf
Free return/disposal of the lift system #25cf
Response time (call-outs outside out of office hours)
Only BE, NL, UK
24h
(working hours)
12h
(working hours)
8h
(working hours)
Spare parts discount (1) 0% 25% 50%
Limited parts discount (1) (2) 0% 25% 50%
Hourly rate discount (1) 0% 25% 50%
Travel time discount (1) 0% 25% 50%
MAX HOME discount (optional) 0% 25% 50%
£255 £300 £515
(1) after 2 years of installation; all discounts pending as cost calculation to be done; (2) Limited parts (roller bearings, driver batteries) included for 2 years in Standard (3) After 12 months (DE: 24 months) the contract extends by 12 months; (4) 2 years in all countries, except Spain with legal warranty of 3 years; (5) outside of working hours a surcharge of £100 applies; (6) outside of working hours a surcharge of £125 applies

It doesn't matter if you don't have a service package with us

We can still help. Regardless of whether you have a warranty or service package with us or not, we are always on hand and ready to assist you if you need a stairlift repair service. This will give you peace of mind that we can get to you quickly and return your stairlift to good working order. To arrange a repair from our qualified stairlift engineers, simply contact us and the team will be happy to assist and advise further.

Need more information? We'll call you, for free!

If you would like to find out more about our service, please contact us by completing the below form and one of our experienced advisors will be happy to help. You can also call us direct on 0800 953 9700.

Please enter your name in the correct format
Please enter your last name.
Please enter your post code
Please enter your post code in the correct format
Please enter your email
Please enter a valid email address

*Mandatory!

Please confirm the legal notice

That's all for now! We'll be in touch soon.

One of our experts will be touch with you in the next 24 hours (Mon-Fri).