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TK Home Solutions UK named a Which? Recommended Provider

We are proud to announce our endorsement by Which? as a Recommended Provider in the Stairlift Category, effective May 2024.

Click here to read more on this.

We are delighted to receive such positive feedback from our customers.

We work very closely with our customers to ensure that we can offer you the best possible product and service. Contact us today for any further information.

General Stairlift FAQ’s

What is a stairlift?

A stairlift is a mobility aid that helps people who have difficulty using the stairs due to age, injury, or disability. It is a motorised chair that runs along a track attached to your staircase, allowing you to safely and comfortably move up and down your stairs.

How does a stairlift work?

A stairlift is powered by an electric motor and is controlled by a joystick or remote control. It runs along a rail that is attached to the stairs and is secured to the floor. When you want to use the lift, you sit on the chair, fasten your seatbelt, and operate the joystick or remote control to move the chair up or down the stairs.

What types of stairlifts are available?

There are two main types of stairlifts: straight and curved. A straight stairlift is designed for a straight staircase, while a curved stairlift is custom-built to fit a curved or angled staircase.

How long does it take to install a stairlift?

The installation process for a stairlift usually takes a few hours. However, the time it takes may vary depending on the complexity of your staircase and the type of stairlift you choose.

Are stairlifts safe?

Yes, stairlifts are designed to be safe and reliable. They come with several safety features, such as seatbelts, sensors that detect obstacles on the stairs, and emergency stop buttons. Additionally, all stairlifts should meet safety standards set by regulatory bodies.

How much does a stairlift cost?

The cost of a stairlift can vary depending on several factors, including the type of stairlift, the complexity of your staircase, and any additional features you may want. Typically, a straight stairlift will cost less than a curved stairlift.

Can a stairlift be used by multiple people?

Yes, a stairlift can be used by multiple people as long as they can safely and comfortably fit on the chair. Additionally, many stairlifts come with remote controls, so you can send the chair up or down the stairs for another person to use.

What happens if the power goes out?

Most stairlifts have a backup battery that will allow the chair to continue to function in the event of a power outage. However, you should check with your stairlift provider to make sure that their model has this feature.

Do stairlifts require maintenance?

Yes, like any mechanical device, stairlifts require regular maintenance to ensure that they are functioning properly. It is recommended that you have your stairlift serviced once a year by a qualified technician.

Can a stairlift be removed?

Yes, if you no longer need your stairlift or if you are moving to a new home, it can be removed. A qualified technician can remove the stairlift and patch any holes that were made during the installation process.

Buying a TK Home Solutions stairlift

Will I need to pay for a quote?

No, at TK Home Solutions we offer a free home survey and will provide you with a clear no-obligation written quote that’s easy to understand.

Do I have to purchase after a sales visit?

No, during the visit our trained consultant will assess your staircase and discuss the best stairlift options with you. They will also explain the installation process, and help with any questions or concerns you may have.

What happens if I am not fully satisfied with my stairlift?

In the unlikely event that you are not completely satisfied with your stairlift, we offer a 14 day money back guarantee from the date of installation.

How much does a stairlift cost?

All our products are tailor-made to your specific needs and therefore price can vary. The cost of your stairlift may depend on your staircase shape, dimensions, stairlift model and any additional extras. Our straight stairlifts start from £1,715 and curved stairlifts from £5,972. For more information please visit our stairlift pricing page.

What is the warranty cover?

All of our stairlift comes with lifetime warranty.

How long will it take for my stairlift to be installed?

Depending on the type of stairlift you have ordered, installations can take anywhere between 2 – 6 hours.

What accreditations does TK Home Solutions have?

We have a wide range of accreditations, awards and memberships. We always ensure that our stairlifts meet the highest standards and regulations. We are fully EN 81-40:2020 compliant. For further information please see our accreditations, awards and memberships page.

Can I get funding towards my stairlift?

Yes if you are eligible, funding may available through your local council. Find out more by visiting your local council website.

How long is the delivery time after ordering a stairlift?

The delivery time depends on which stairlift you purchase, but we aim to have it delivered between 1-3 weeks.

Can I test a stairlift before purchasing?

Of course, we have our customer experience rooms in both Stockton-on-Tees and Warrington to which you can come in and sample all of our stairlifts.

Do I have to have my stairlift serviced?

In order not to neglect the safety of your stairlift and keep it in perfect working order, you should have your stairlift serviced by us once a year. You can find out more about our service and warranty on the website.

Where can I get more information about buying a stairlift?

You should be able to find all the important information you need on our website, however in addition if you would like further assistance you can arrange a free callback with one of our experts or request a free brochure.

What is your cancellation policy?

The T&Cs state our 14-day money-back guarantee (after installation of the stairlift).

We offer a 14-day money-back guarantee after installing the stairlift if you are not entirely satisfied or no longer need it. You will receive a full refund on the following conditions: (page 5 T&C’s)

Do you have a buy-back policy?

If your stairlift has been provided and serviced by TK Home Solutions, we will offer £200 for a curved appliance less than 12 months old, and £100 between 12 and 24 months old. For a straight appliance we will offer £100 if the stairlift is less than 12 months old, and £50 between 12 and 24 months old.

Each stairlift is subject to a condition inspection prior to buy-back.

How much does it cost to run a stairlift?

Stairlifts are energy-efficient and do not consume much electricity. A straight stairlift will consume between 0.024 and 0.33 kWh of electricity per hour, and a curved stairlift will consume between 0.03 and 0.5 kWh. On average the cost is £12 per year. Longer or curved stairlifts are slightly more, but no more than £25.

Based on average running costs and electricity prices September 2023.

About our stairlifts

Is the stairlift attached to the staircase or the wall?

Our stairlifts are attached to the tread of the staircase and not the wall.

What if my staircase is narrow?

Our S200 stairlift is the most compact design on the market when tucked away. This stairlift is perfect for narrow staircases and tight bends.

Do we need to have a power supply or is it run off a battery?

The stairlift will need a power supply for the charging point, so that the battery can charge when it is parked.

What happens if there is a power cut?

The stairlift has a backup battery power supply that in the case of a power cut, this will kick in and the stairlift will still work.

How long does the battery last in one of your stairlifts?

Stairlift batteries usually last between 2-5 years. This can be longer depending on the usage. For example if the stairlift is left of it’s charging point this will reduce the battery life.

Is the stairlift noisy?

Our stairlifts are fairly quiet when in operation, making around the same level of noise as a microwave.

Do you have a choice of colours for the stairlift?

With the S200 stairlift you have full choice of upholstery colour and material, and also rail options. You can fully customise it to suit your home décor.

Do I need powered swivel?

Powered swivel is an option, however there are many benefits if you choose to add this on such as simultaneous chair and footrest rotation to always be in the most comfortable position, making it easier to get on an doff the chair and your feet, legs and body stay in the same position during he ride for more comfort.

Is it easy to operate?

The stairlifts are easy to operate with just the use of a joystick you can control with just a finger, thumb, wrist or even the side of your hand.

How fast does the stairlift travel?

A stairlift usually traves at around 0.34mph. This can be altered slightly to go slower if required.

How much does it cost to run a stairlift?

It costs as little as 24 Watts per hour to run a stairlift, roughly less than £50 per year.

What warranty do I get with my stairlift?

All of our stairlifts come with a lifetime warranty, so you can ensure that you are always protected.

What type of service contracts do you offer?

We have different service maintenance packages available. These can vary depending on what type of service you would like for your stairlift. You can find out more abut them on our Service page here.

Will you provide service assistance even if I don’t have a service contract?

We would provide assistance if your stairlift encountered a problem, however unless you have a service package, there would be a call out fee.

What happens if I no longer need my stairlift?

If you no longer require your stairlift, you can contact us and we will arrange for an engineer to come and remove it from your property.